Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Course Delivery: Classroom/ Virtual Live/ On-Site

Offers: Groups of 5 – 10 people 10% Discount | Groups of 11 – 20 people 15% Discount

Course Overview:

Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you will gain foundational knowledge, leverage has proven techniques, and apply best practices that will help you to develop and maintain mutually beneficial relationships with your customers while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost its customer retention and acquisition metrics.

Course Feature:

• Adopt a confident, consistent approach that ensures great service
• Apply best-practice communication techniques to connect with your customers
• Choose and apply techniques that create customer loyalty and exceed expectations
• Respond positively and constructively to customer problems

Certification:

Once after the training you receive course completion certificate from Academy for Pros.